ACCOMODATION 

AT A HOTEL

1. What words or phrases do you remember which are typically used at a hotel? For example,

book a room, check in, ...

2. Do these activities in order to work on the vocabulary related to hotels:

· https://wordwall.net/es/resource/3359801/hotel/in-a-hotel (parts of the hotel)

· https://wordwall.net/es/resource/3885220/in-a-hotel-level-ii (parts of the hotel)

· https://wordwall.net/es/resource/52028312/in-a-hotel-vocabulary-adults-1 (parts of the hotel)

· https://wordwall.net/es/resource/3352535/hotel/in-a-hotel-room (parts of a hotel room)

· https://wordwall.net/es/resource/4288319/hotel-facilities (hotel services)

· https://wordwall.net/es/resource/6820160/hotel-vocabulary (say what's the definition for every word)

· https://wordwall.net/es/resource/19767045/hotel-booking (identify the words for the definitions)

3. Watch the video and just learn the new vocabulary with their definitions.

· amenity / amenities

· check-in

· check-out

· complimentary

· front desk

· fully booked

· lobby

· valet / porter / bellboy

4. Watch the video and try to guess what she is talking about before you can read the word.

EXIT TICKET!!!

Say these sentences but using a different example (in purple). 

The facilities I can find at a hotel are a gym and a gift shop.

One of the amenities I can enjoy at a hotel is the room service.

As the personnel, I can find a receptionist.

5. Think about possible expressions you can use at a hotel and take notes, for example:

I have booked a room, I would like to check in., ...

6. Do these activities in order to work on possible dialogues related to hotels:

· https://wordwall.net/es/resource/14400377/checking-into-a-hotel (answer the question which are in the right order for a dialogue)

· https://wordwall.net/es/resource/3485998/checking-in-a-hotel (typical questions and answers)

· https://wordwall.net/es/resource/4526472/checking-in-at-a-hotel (typical questions: choose the right words)

· https://wordwall.net/es/resource/11955771/checking-into-a-hotel (organize the conversation)

7. Watch the video and check if you understand everything.

8. Review the previous vocabulary watching this video.

Identify the pictures at the end of the video before the sentence is revealed.

CHECK IN AT A HOTEL

9. Watch the video (until minute 1:40) and fill in the blanks.

A: Good evening, sir.

B: Good (1)______________. I'd like to check in, please.

A: Certainly, sir. Do you have a (2) ____________?

B: Yes. It's in the name of Martin Andrew White.

A: That's right. You've booked a room with a view of the harbour. Can you please sing your (3)___________ in the registration book. 

Here is your (4)_________ card.

You are in room number (5) _________. It's on the 30th floor.

You'll have a great view of the harbour from there.

B: Thanks. Where can I get something to (6)_________?

A: Our restaurant is located on the 3rd floor. Dinner is served from (7)______.

B: Great. What time is breakfast served in the morning?

A: Breakfast is served between 6 and (8)______.

B: Ok, thank you for your help.

A: You're very welcome, sir. I'll just call a (9)___________ to show you to your room. I hope you enjoy your stay.

10. Check your answers.

EXIT TICKET!!!

Say this dialogue in pairs changing the vocabulary which is underlined.

A: Good evening, sir / madam.

B: Good evening. I'd like to check in, please.

A: Certainly, sir / madam. Do you have a reservation?

B: Yes. It's in the name of John Smith.

A: That's right. You've booked a single room. You are in room number 283. It's on the 10th floor.

B: Thanks. Where can I get something to drink?

A: Our cafeteria is located on the 3rd floor. Dinner is served from 5:00pm.

B: Great. What time is breakfast served in the morning?

A: Breakfast is served between 7 and 10.

B: Ok, thank you for your help.

A: You're very welcome, sir / madam. Enjoy your stay.

11. Look at this Hotel Reservation Form and try to identify all its elements.

12. Listen to the dialogue and fill in the blanks.

A: Hello, sir. How may I help you?

B: Yes. I have a reservation for (1)____________.

A: Ok. May I have your (2)___________, please?

B: My name is Tony McKay.

A: Hello, Mr. McKay. Did you reserve a single room for 4  (3)____________?

B: Yes. That's correct.

A: May I see some form of ID please?

B: Yes, here (4)_______ are.

A: Thanks Mr McKay. I need a (5)________ card to put on your file in case you use the minibar.

B: Ok, here you are.

A: Thanks. Would you like to upgrade to a deluxe (6)_________ for only 20 dollars per night?

B: What does the deluxe room include?

A: The deluxe room includes breakfast and you can use the (7)_________.

B: That sounds great. Yes, I'll upgrade.

A: Ok, can you please sign here.

B: Yes, no problem.

A: You are in room (8)__________. Please, take the elevators on the right. Breakfast is from 6 to 9am.

B: That's great. Thank you very much.

13. Do these activities in order to work on the vocabulary related to hotels:

· https://wordwall.net/es/resource/4096003/at-the-hotel-a  (dialogue)

· https://wordwall.net/es/resource/11955771/checking-into-a-hotel (organize the conversation)

MISS WALLACE ACCOMODATION

CHECK IN AT A HOTEL

14. Listen to the dialogue and fill in the blanks.

Minute 0:00 to 1:17

A: Good evening, madam. How may I help you?

B: My name is Emma Wallace and I have booked a deluxe suite for (1)________ nights.

A: Please, wait a minute while I check your booking, madam. Here it is. Deluxe suite for (2)__________ nights.

B: That's correct. 

A: May I see your passport? please?

B: Yes, of course. Here it is.

A: Thank you. All you need to do is fill in this registration card.

B: Sure, thing. Could I use your (3)_________?

A: Oh, sure. Here it is.

B: E - double M - A - double U - A - double L - A - C - E. Here you are.

A: Here is the key card to your (4)____________ and a brochure of the hotel's facilities.

Minute 1:17 to 2:22

B: Good. When is breakfast served?

A: Breakfast is served from 7:00 a.m. to  9:30 a.m. in the (5)_____________.

B: Mmmm. 7:00 a.m. to 9:30 a.m.? Would it be possible to have room service later on? Let's say 11:30.

A: I'll see what I (6)__________ do.

B: Fine.

A: Do you need a wake up call?

B: Yes, please ring me at 11:00. I have a very important appointment with...

A: Fine, with an 11 o'clock wake-up call and 11:30 room service.

B: Could you take a (7)___________ of me here in the hotel, my fans will love it.

A: Your fans? Oh! You're Emma City Live FM, Agony Aunt.

EXIT TICKET!!!

Say this dialogue in pairs changing the vocabulary which is underlined.

A: Good evening, madam / sir. How may I help you?

B: My name is Emma Wallace and I have booked a deluxe suite for three nights.

A: Please, wait a minute while I check your booking, madam / sir. Here it is. Deluxe suite for three nights.

B: That's correct. 

A: May I see your passport? please?

B: Yes, of course. Here it is.

A: Thank you. All you need to do is fill in this registration card. Here is the key card to your room and a brochure of the hotel's facilities.

B: Good. When is breakfast served?

A: Breakfast is served from 7:00 a.m. to  9:30 a.m. in the restaurant.

B: Mmmm. From 7:00 a.m. to 9:30 a.m.? Would it be possible to have room service later on? Let's say 11:30.

A: I'll see what I can do.

B: Fine.

A: Do you need a wake up call?

B: Yes, please ring me at 11:00. I have a very important appointment with...

A: Fine, with an 11 o'clock wake-up call and 11:30 room service.

PROBLEMS AT A HOTEL

16. Listen to the dialogue and fill in the blanks.

Reception. How may I help you? You have a complaint.

I'm sorry to hear that. What seems to be the (1)____________?

There are only two pillows on your (2)__________.

Yes. Well, I can send you up another pillow if you'd like three. That's no problem.

Why do we have such (3)__________ towels? Our towels are standard size Miss. Sorry, I didn't catch your name. And what's your room (4)__________ Miss Wallace?

No, I don't remember what room you're in Miss Wallace. Not off the top of my head and the (5)___________ switched off.

It's just quicker if you tell what room you're in. However I can always turn the computer back on.

23, thank you.

I'll contact the laundry room immediately and have them bring you a larger (6)__________ and another pillow. Good night Miss Wallace.

...............................................................

This is Miss Adams. Can you take the large towel, the largest we've got to room (7)_________ and another pillow. Thank you.

...............................................................

Reception. How may I help you?

Miss Wallace, the towel and the pillow are on their way.

Oh, dear! No (8)___________ hangers in the wardrove?

Please, accept my sincere apologies for the inconvenience. I'll fix this matter straight away.

Yes, Miss Wallace, don't worry I'll send you up some clothes hangers (9)_________.

Have a good night.

A partir minuto 1:57

Reception. How may ...?

Miss Wallace! What's the problem now?

That's right, there isn't any (10)________ in the mini bar. There's never milk in the mini bar.

Well, if you'd like some milk, you can order it. We have room (11)___________. Certainly, cold milk or warm milk?

You'll have your hangers and your (12)________ milk shortly.

EXIT TICKET!!!

Say this dialogue in pairs changing the vocabulary which is underlined.

A: Reception. How may I help you?

B: Good evening. I would like to drink some water and there is no water in the mini bar.

A: Oh, I'm sorry to hear that. You can order it. We have got room service.

B: Can I have the water right now?

A: Certainly, still water or sparkling water?

B: I would like sparkling water, please.

A: No problem, you'll have your sparkling water shortly.

CHECK OUT AT A HOTEL

17. Listen to the dialogue and fill in the blanks.

A: Good morning. How can I help you?

B: I'd like to check out.

A: I see. May I have your name and room (1)___________, please?

B: Emma Wallace, room 23.

A: Oh, sure! Emma Wallace, the (2)___________ Emma Wallace.

B: Yes, Emma from City Live FM.

A: Let me just pull up your records.

B: Sure. Do you know what the forecast is for (3)___________?

A: It's supposed to rain later.

B: Mmm, I see.

A: Here is your (4)________. Is everything clear on your bill?

B: What is this mini bar charge for 32 (5)_________?

A: I'm sure it's correct. I'll check it immediately. A strawberry crunch, four chocolate bars.

B: Rather (6)_____________, don't you think?

A: I'm sorry .

Continue from minute 1:07.

A: Emma. I'm one of your fans. I always (7)_____________ to your program.

B: You do?

A: I'm sorry you're leaving.

B:  Well, I have to (8)_______________, my fans are waiting for me.

A: I hope you enjoyed your stay.

B: Yes, the room service was a little slow last night, but (9)_________________ was excellent.

A: Good! If you're going to the airport you can take a complimentary shuttle. It runs every 30 minutes.

B: That sounds handy. I have a flight at 12:30.

A: It will pick you up in a few (10)________________.

Can I have your autograph?

 B: Sure.

complimentary shuttle  (lanzadera o servicio de transporte gratuito o de cortesía)

EXIT TICKET!!!

Say this dialogue in pairs changing the vocabulary which is underlined.

A: Good morning. How can I help you?

B: I'd like to check out.

A: I see. May I have your name and room number, please?

B: Emma Wallace, room 23.

A: Oh, sure! Emma Wallace. Here it is.

B: Sure. Do you know what the forecast is for today?

A: It's supposed to rain later.

B: Mmm, I see.

A: Here is your bill. Is everything clear on your bill?

B: What is this mini bar charge for 32 pounds?

A: I'm sure it's correct. I'll check it immediately. A strawberry crunch and four chocolate bars.

B: Rather expensive, don't you think?

A: I'm sorry.  I hope you enjoyed your stay.